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1. Q: Are you a manufacturer or a trading company?
A: We are a professional manufacturer specializing in smart pet products, with our own factory and R&D team. We offer OEM & ODM services for global clients.

2. Q: Can I customize the product with my own logo or design?
A: Yes, we provide customization options including logo printing, packaging design, and product features. Please contact us with your requirements.

3. Q: What smart pet products do you offer?
A: Our product range includes automatic pet feeders, water fountains, smart litter boxes, pet cameras, and other intelligent devices designed for pet care.

4. Q: Do your products support mobile app control?
A: Yes, many of our smart pet devices come with mobile app functionality, allowing users to monitor and control feeding, hydration, and other features remotely.

5. Q: Can I get a sample before placing a bulk order?
A: Absolutely. We offer samples for evaluation. Sample fees and shipping costs will be charged, but they can be deducted from your bulk order.

6. Q: What is your lead time for bulk orders?
A: Our typical lead time is 15-30 days depending on the order quantity and customization needs.

7. Q: Do your products come with a warranty?
A: Yes, all our smart pet products come with a 12-month warranty covering manufacturing defects.

8. Q: How do you ensure product quality?
A: We have strict quality control processes including incoming material inspection, production line testing, and final product checks. All products meet CE, FCC, and RoHS standards.

9. Q: What is your minimum order quantity (MOQ)?
A: Our MOQ varies by product, but generally starts at 100-300 units for standard models. For customized orders, MOQs may be higher.

10. Q: How do I get technical support or after-sales service?
A: You can reach out to our customer service team via email or phone. We also provide online manuals and video tutorials for troubleshooting and setup guidance.